“Our mission is to offer our customers reliable, affordable, quality workmanship with golden standard customer service.”
– Justin Cicairos, President
Customer Relations
Our family owned and operated company strongly believes that customer satisfaction starts with the customer’s initial phone call. It is with sincere intent that our office staff strives to answer all incoming phone calls timely and to promptly return phone messages! We vow that our customers will always receive communication from our office staff. We do not believe in answering services or lack of communication, and we make customer communication a priority.
Our office is always ready to assist our customers in scheduling a same-day service repair appointment with our reputable technicians. We respect that our customers’ time is valuable, which is the driving force for us to arrive at your home on time, every time! Our on-time record is second to none. We arrive ready to diagnose your mechanical issue and prioritize our schedule to perform repairs during the same visit. We respect our customers’ time and their need to have repairs completed in a timely manner which is why we do not have a split crew of “sales people” and “technicians.” Our technicians are qualified and skilled to diagnose and perform services at the SAME visit. We want our customers’ repair needs to be swiftly resolved so they can enjoy the comforts of their homes.
From the first call to the end of our visit, our company values your support and we will always make YOU a priority!
Quality Workmanship
Along with excellent customer service comes quality workmanship. Many people allege they have the skills to perform plumbing, heating, air conditioning, and septic repairs. However, that is not always the case, and they can put homeowners at hazardous risks. It is of utmost importance to have services performed by contractors that hold the proper license (CSLB), bonds, insurance, AND the necessary skills and experience. Whether it’s repairing a furnace or making a simple plumbing fix, choosing a qualified company like ours, Just-in Time Plumbing & Heating, certifies that your home improvement jobs are safely performed by highly skilled and properly trained service technicians.
As an ethically operated service company, we recommend and encourage customers to verify contractors’ credentials at the Contractors State License Board of California (CSLB).
Menu Pricing
We incorporate menu pricing to ensure our customers are provided with an honest, transparent, and upfront pricing format. This safeguards homeowners from receiving an unexpected and dishonest final bill at completion of services. As an ethically operated family owned company, we revere our customers and want them to be completely satisfied with our services and pricing structure from start to finish.
Health & Safety
Our company takes the health and safety of our customers very seriously. As a licensed contractor firm, we perform comprehensive background checks on all of our employees and incorporate proper daily health monitoring to ensure the safety of homeowners. We strive to achieve the highest levels of health and safety by setting the standards of cleanliness within our buildings and on the job site to prevent incidents or the spread of viruses. As of 2020 we daily take body temperatures of our employees, observe social distancing State recommendations, require all service employees to wear masks, and involve the use of proper sanitization so that our customers can trust that their health and job safety is our #1 priority.
Your #1 Choice for All Home Improvement Jobs Big or Small
As a professional licensed plumbing, HVAC and septic service company, customer satisfaction is our top priority. From repairing a faulty shower handle to installing a new heating system, no job is too small for us. Our technicians have over 20+ years of experience and skills. Along with being a professional service company, we invest to hold proper licenses, bonds, and insurance. Our customers can enjoy peace of mind knowing that their home is in safe hands.
