Plumbers are an important trade that come in handy when we need them the most. There are several reasons you might need one and often you need one in a hurry. Plumbing emergencies can be a stressful time, so it’s important to make sure you’re picking the right plumber who can take away that stress.
However, choosing a new plumber requires some due diligence on your part. Here are the five most important questions you should ask before hiring a plumber in Santa Rosa.
1.“Do you have the license and insurance?”
Plumbing companies have to be licensed for different kinds of work they do. You need to ask for their individual licenses and make sure they are in order.
After that, you have to make sure they are insured. If the company is fully insured, you are also covered in case of an accident or mistake. Ensure you hire a plumbing company with workers’ compensation insurance, bonds, and up-to-date builder’s risk. If everything is in place, you can safely proceed. In order to protect yourself from any liability, you should always hire only licensed & insured plumbers.
2.“What are your specialties?”
You have to be deliberately provocative with such questions to get the best service possible. Every technician may not be an expert at every part of the plumbing process, they may instead specialize in a certain part. For example, one plumber may specialize in maintenance while the other might be skilled working on installs.
If they are honest and dedicated to giving excellent customer service, they will assign their best person for the job.
3.“Could you provide references?”
An experienced plumber would have no problem listing testimonials from previous satisfied customers. Testimonials from someone outside the company are unbiased and can be trusted.
You can check for customer reviews online or on the company’s website or check any of the major popular review sites.
4.“How long has the company been in business?”
Longevity doesn’t necessarily guarantee better service. But, it means the company has been keeping their customers happy long enough to have brought them back and spread the word around.
A business can’t stay afloat for long without their customers voluntarily coming for help. Their experience would reflect on the quality of their service.
5.“What is your average response time?”
Plumbing emergencies are the most common of the plumbing needs. Companies should make it a point to respond to calls within a reasonable time.